Shipping Policy

SHIPPING:

Need to cancel or make an adjustment? Let us know right away, and we'll do our best! Email orders@brandyshine.com with your inquiry and order #, or call 1-877-532-1222 or text 1-318-406-1040.

Unfortunately we're unable to make any changes once an order is sent to our warehouse, because we're working quickly to get it to your doorstep! If your item has been shipped, we also are unable to cancel. 


METHODS AND TRANSIT TIMES: (approximate)
USPS Standard / 7-10 days
UPS Ground* / 4-7 days
UPS Second Day Air / 2 days
UPS Next Day Air / 1 day
International / options will vary-find out at checkout. (10-35 days on average)

*Please note that this isn’t an expedited shipping method.

NOTES:

  • Orders placed after 7 am CST on Friday will process the following Monday.
  • The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
  • We're not responsible for UPS or USPS shipping delays.
  • Customs fees and duties are the customer's responsibility.
  • UPS does not ship on weekends.
  • UPS and Fedex cannot deliver to PO boxes-a valid street address is required!
  • We aim to have your items delivered within 4 business days in the US, but this isn’t always possible. 
  • Expect Covid-19 delays. We care about your order, but we are required to abide by any requirements imposed upon us. This may impact our business, and rest assured we are working diligently to get your order out. 
  • We will notify you immediately when your order ships and / or if we see there will be any issues fulfilling your order. 
  • We are not responsible for lost or stolen packages.
  • International customers are responsible for any import fees or duties. 
  • We have no control over shipping times with respect to UPS, USPS, FedEx, DHL or any other shipping company. 
  • Holidays and weekends do not count as business days. 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.